Welcome to the home of Avalon Agency Insurance, your trusted New York and Connecticut insurance agency, dedicated to providing you with superior coverage and personalized service.

Service Center

Whether you have specific questions about your coverage or need to submit a claim, here is where you will find contact information for your business or home insurance provider.

Report a Claim

The following is a listing of the Claim Hotline numbers for your carrier:

The Travelers Insurance Company

Personal Lines Claims (Auto, Home, Dwelling, Snowmobile, Personal Articles)
Toll Free Claims Number – 1 (800) CLAIM33 (8002524633)
Glass Only Claims 1 (866) 878-4527

Commercial Lines Claims (Business, Auto, Marine, *Workers Compensation (see note below), etc)
Toll Free Claims Number – 1 (800) 238-6225

Mercury Insurance Company

Toll Free Claims Number – 1 (800) 987-6000

Kemper Auto and Home

Toll Free Claims Number – 1 (800) 252-2799
Glass Only Claims 1 (800) 349-4808
Towing Only Claims – Please mail your towing receipt to Avalon Agency

Chubb Insurance Company

Toll Free Claims Number – 1 (800) 252-4670

NFIP Flood Claim

(For holders of National Flood Insurance Plan flood coverage)
Toll Free Claims Number 1 (800) 638-6620

Travelers Flood Claim

(For holders of Travelers Insurance Co. Flood policies)
Toll Free Claims Number 1 (800) 356-6670

New York State Insurance Fund

(Workers Compensation Only)
To report an illness or injury, please visit this site. You will have the option of downloading the C-2 claim form or submitting your claim online. You may also check on an open claim. Be sure to have your SIF policy number as this is required for all these actions.

Progressive Insurance Company

Toll Free Claims Number – 1 (800) 274-4499

**For all Companies not listed, please use the claim reporting number listed in your policy paperwork or call Avalon during our business hours at (914) 234-5678 and we will advise you regarding the claim reporting process.**


The following are contact phone numbers for our carriers, should you choose to call in a payment for your policy:

Travelers Personal Lines (Auto,home,dwelling,personal articles, umbrella)  1-877-878-2468

Travelers Commercial Lines (Business) 1-800-252-2268

Kemper Insurance Co. 1-877-488-7488

AIG Private Client Group    1-866-856-6855

Chubb   1-800-372-4822

Progressive Ins. Co.  800-876-5581

Mercury Insurance Co.  1-800-503-3724

Grundy (collector vehicle)  1-888-647-8639

Stillwater  800-849-6140

American Modern Home   1-800-543-2644

CNA Surety (Bond)   1-888-866-2666    https://onlinepay.cnasurety.com/EpayWeb/

Hartford Commercial Lines  1-866-467-8730

Security Mutual (Disability)   1-607-723-3551

Philadelphia  1-877-438-7459

ETI (Premium Finance)   1-800-995-7001

American Bankers Insurance Co of Florida (Flood) 1-800-423-4403

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Contact Us

Avalon Agency
70 Westchester Ave.
Pound Ridge, NY 10576