Service Center
Whether you have specific questions about your coverage, wish to make a payment, or need to submit a claim, here is where you will find contact information for your business or home insurance provider.
Report a Claim
The following is a listing of the Claim Hotline numbers for your carrier:
The Travelers Insurance Company
Personal Lines Claims (Auto, Home, Dwelling, Snowmobile, Personal Articles)
Toll Free Claims Number and Roadside Assistance – 1 (800) CLAIM33 (800-252-4633)
Glass Only Claims 1 (866) 878-4527
Commercial Lines Claims (Business, Auto, Marine, *Workers Compensation (see note below), etc)
Toll Free Claims Number – 1 (800) 238-6225
Kemper Auto and Home
Toll Free Claims Number – 1 (888) 252-2799
Glass Only Claims 1 (800) 349-4808
Towing Only Claims – Please mail your towing receipt to Avalon Agency
Chubb Insurance Company
Toll Free Claims Number – 1 (800) 252-4670
NFIP Flood Claim
(For holders of National Flood Insurance Plan flood coverage)
Toll Free Claims Number 1 (800) 638-6620
New York State Insurance Fund
(Workers Compensation Only)
To report an illness or injury, please visit this site. You will have the option of downloading the C-2 claim form or submitting your claim online. You may also check on an open claim. Be sure to have your SIF policy number as this is required for all these actions.
Progressive Insurance Company
Toll Free Claims Number – 1 (800) 274-4499
**For all Companies not listed, please use the claim reporting number listed in your policy paperwork or call Avalon during our business hours at (914) 234-5678 and we will advise you regarding the claim reporting process.**
Make a Payment to Your Company
The following are contact phone numbers for our carriers, should you choose to call in a payment for your policy:
Travelers Personal Lines (Auto,home,dwelling,personal articles, umbrella) 1-877-878-2468
Travelers Commercial Lines (Business) 1-800-252-2268
Kemper Insurance Co. 1-877-488-7488
AIG Private Client Group 1-866-856-6855
Chubb 1-800-372-4822
Progressive Ins. Co. 800-876-5581
Grundy (collector vehicle) 1-888-647-8639
Stillwater 800-849-6140
American Modern Home 1-800-543-2644
CNA Surety (Bond) 1-888-866-2666 https://onlinepay.cnasurety.com/EpayWeb/
Hartford Commercial Lines 1-866-467-8730
Security Mutual (Disability) 1-607-723-3551
Philadelphia 1-877-438-7459
ETI (Premium Finance) 1-800-995-7001
American Bankers Insurance Co of Florida (Flood) 1-800-423-4403
Utica First Insurance Co. 1-800-456-4556
JC Taylor (Foremost Classic Cars) 800-345-8290
